Refunds and Returns Policy
1. Eligibility for Returns
We want you to be completely satisfied with your purchase from bluelightgamer.com, operated by Kacho Estate Ltd. If for any reason you are not satisfied, you may be eligible to return the item within 30 days of delivery.
2. Return Process
To initiate a return, please follow these steps:
a. Contact Customer Support: Email our dedicated customer support team at azizsalwan99@yahoo.ca with your order number and reason for return. Our team will guide you through the return process and provide you with a return authorization number.
b. Package the Item: Safely package the item in its original packaging, ensuring it is unused, unworn, and undamaged, with all original accessories and documentation included.
c. Ship the Item: Send the package to the address provided by our customer support team. Please note that you are responsible for covering the return shipping costs.
3. Conditions for Returns
a. Item Condition: Returned items must be in their original, brand-new condition, free from any signs of wear or damage. We reserve the right to reject returns that do not meet these criteria.
b. Return Authorization: All returns must have a valid return authorization number provided by our customer support team. Returns without this authorization may not be accepted or processed.
c. Inspection Period: Upon receipt of the returned item, our team will inspect it for compliance with our return policy. If the item is found to meet our return criteria, we will proceed with the refund process.
d. Exclusions: Certain items, such as customized or personalized products, may not be eligible for return unless they are defective or damaged upon arrival.
4. Refunds
a. Refund Processing: Upon completion of the inspection process, we will initiate the refund to the original payment method used for the purchase within 5-7 business days. Please allow additional time for the refund to reflect in your account, depending on your financial institution.
b. Deductions: Refunds may be subject to deductions for shipping fees, restocking fees, or other applicable charges as outlined in our refund policy.
5. Contact Information
If you have any questions or concerns regarding our refunds and returns policy, please don’t hesitate to reach out to our customer support team at:
Kacho Estate Ltd.
Email: azizsalwan99@yahoo.ca
Address: 369 Hullmar Drive, Toronto, Ontario, Canada
6. Changes to Policy
We reserve the right to update or modify our refunds and returns policy at any time without prior notice. Any changes will be effective immediately upon posting the revised policy on our website. Your continued use of our website following any modifications constitutes acceptance of the updated policy.